Jordan Capital Markets Inc. ("Jordan") is a member of the Investment Industry Regulatory Organization of Canada. Jordan is a member of the Canadian Investor Protection Fund "CIPF"
Jordan is currently registered as a member of the Investment Industry Regulatory Organization of Canada ("IIROC") and/or the applicable securities regulatory authorities in each of the following Canadian jurisdictions: Alberta, British Columbia, Manitoba, Saskatchewan, Ontario, Northwest Territories, and Yukon.
Information contained on this website is obtained from third party sources believed to be reliable, but the accuracy and completeness of this information is not guaranteed, nor in providing such information does Jordan assume any responsibility or liability for the accuracy and completeness of the information. The information on this website is current as of the date appearing on specific reports or links within this website and Jordan assumes no obligation to update the information or advice on further developments relating to any securities or matters contained on this website. Jordan assumes no liability for any inaccuracies that the information contained in the links provided. Changes may be made at anytime to this website and the information contained herein without prior notice. Jordan monitors this website periodically, however Jordan accepts no responsibility or liability if the information is altered in any way without Jordan's consent.
The information contained herein is for information purposes only and is not to be construed as an offer or solicitation for the sale or purchase of securities. The material on this website is not to be considered a solicitation to open accounts in jurisdictions where Jordan is not registered.
This website is not intended to provide legal, accounting or tax advice and should not be relied upon in that regard.
Unless otherwise Jordan expressly agrees in writing, no advisor-client, advisory, agency, fiduciary or other relationship is created by accessing or otherwise using this website or by communicating with Jordan by way of email or through this website.
Jordan assumes no responsibility and is not liable for any damages to, or viruses that may infect, your computer or other equipment as a result of use of this website or any downloading of any files, text, or images from this website.
This website may contain content which may include or constitute forward-looking statements related to the operations of certain third party companies or entities, and which are based on our research, estimates, forecasts and projections. Such statements are not guarantees of future performance, and involve risks and uncertainties which are difficult to predict, and which are beyond our control. Such statements relate to the date on which they are made. Content on this website using worlds such as "outlook", "anticipate", "expect", "estimate", "forecast" and similar expressions will constitute such forward-looking statements. We expressly disclaim any obligation to update, amend or revise such statements, whether as a result of new information, ongoing developments, or events occurring following the date of such statements or otherwise.
Jordan, its affiliates and successors, and their respective officers, directors and employees, may at times have a long or short position in the securities mentioned in this website and may make purchases and/or sales of such securities from time to time. Jordan and its affiliates may provide investment banking or other services for, or solicit investment banking and other services from, entities mentioned in this website.
Jordan is an Introducing Broker (see definition below) and Haywood Securities Inc. ("Haywood") is a Carrying Broker (see definition below) for Jordan under applicable laws in Canada. For accounting and regulatory purposes, clients of Jordan are treated as clients of Jordan's Carrying Broker. Pursuant to the Carrying Broker arrangement between Jordan and Haywood, Haywood is responsible for certain trade execution services, settlement services, custody of cash and securities, the preparation of confirmations and account statements, and the financing of account positions. Jordan is responsible for determining certain trade execution services and ensuring appropriate supervision is performed for all trading activity in client accounts.
Jordan Capital Markets Inc. (Jordan) has a regulatory obligation to review all client complaints. Upon receipt of a complaint, the Designated Complaints Officer (DCO) first determines the nature of the complaint. Once determined, the DCO reviews the details of the complaint with those persons party to the event(s) or transaction(s) that gave rise to the complaint.
Jordan's DCO will, within five (5) business days of its receipt, formally acknowledge your complaint in writing, advise you of the person who will be handling your complaint and will provide you a copy of the Investment Industry Regulatory Organization of Canada's brochure entitled An Investor's Guide to Making a Complaint.
Jordan acknowledges both verbal and written complaints and we encourage you to take the additional time to submit any complaint you have in writing. Jordan's experience is that a written client complaint is typically resolved faster.
Where necessary, Jordan's review may include additional contact with the individual(s) who initiated the complaint. Upon completion of our review, we provide a summary of the complaint, the results of our inquiry, an explanation of our final decision and an outline of subsequent options available to you, if you are not satisfied with Jordan's response.
Our firm will provide you with a final decision with respect to a complaint within 90 days or an interim response, with an explanation of any anticipated delay and the expected new response time.
Should you have concerns about a complaint already in progress or if your concern is regarding an allegation of misconduct relating to the handling of your account or dealings with our firm, please contact Jordan's Chief Compliance Officer ('CCO') at the contact details below:
This Jordan Capital Markets Inc. ("Jordan") uses all commercially reasonable efforts to ensure that its clients achieve the best execution of their orders to buy or sell Canadian listed securities that are quoted or traded on Canadian Marketplaces.
This policy statement is intended to inform our clients of how their orders for securities traded on Canadian marketplaces will be handled and how these changes may affect them in this trading environment.
1. Principal Marketplaces
Unless otherwise stated by Jordan, the principal marketplace (the "Principal Marketplace") for all securities listed on the Toronto Stock Exchange ("TSX") will be the TSX and the and TSX Venture Exchange ("TSX-V"), whether or not the security is trading on other alternative marketplaces. The TSX and TSX-V currently have trading hours of 9:30 a.m. to 4:00 p.m. ET, Monday to Friday (the "Principal Marketplace Hours") with the exception of statutory holidays. All references to time in this policy statement will be Eastern Time.
2. Hours of Operation for Trading in Listed Canadian Securities
Jordan's trading staff and order entry systems will be available for order execution during the Principal Marketplace Hours. Trading staff may be available at other times outside Principal Marketplace Hours, but Jordan cannot guarantee that clients will be able to place orders and have trades executed outside the Principal Marketplace Hours.
3. Standard Routing of Orders
All orders for TSX or TSX-V traded securities will be routed as follows:
(a) an order received before the opening of the Principal Marketplace (9:30 a.m. ET) will be entered on the Principal Marketplace (TSX or TSX -V) for execution. Any orders received prior to the market opening at 9:30 am ET will not be routed to an alternative marketplace;
(b) an order received after the close of the Principal Marketplace (4:00 p.m. ET) will be entered into the pre-opening book of the Principal Marketplace for the following business day. Any orders received after the market close at 4:00pm ET will not be routed to an alternative marketplace;
(c) an order received during trading hours of the Principal Marketplace will be entered into the best market at the time of entry. For the purpose of this policy statement, the "best market" is the marketplace having the best bid (for sell orders) or ask (for buy orders) or where in Jordan's sole discretion the order has the highest probability of being executed. This may be any marketplace that Jordan has access to or can access for the purpose of best execution;
(d) If the entire order cannot be immediately filled on an alternate marketplace, the portion of the order that remains unfilled will be entered on the principal marketplace, and the order will remain on the Principal Marketplace until the order is filled, expired, changed or cancelled: and
(e) Any changes to an existing order will be handled in the same manner as a new order and will be subject to the routing procedures outlined above.
If a client specifically requests that an order be routed to a specific market, the order will be entered into the specified market and will remain valid for the duration of the hours of operation of that market, regardless of whether the specified market is the best market. Jordan will not be responsible for routing the order to the best market if a client specifies a market for their order.
4. Order Execution
Certain types of orders have specific handling implications when multiple Canadian marketplaces exist:
(a) Day Orders
A day order is an order that expires if it is not filled on the day the order is entered on the marketplace. Day orders will be handled according to the "Standard Routing of Orders" outlined in Item 3 of this policy statement. Unexecuted day orders and partially executed day orders expire upon the close of the marketplace where the order is entered.
(b) Open or Good til Cancelled Orders
Open orders remain open until a specified expiry date, or until they are cancelled. Open orders will be handled according to the "Standard Routing of Orders" (pursuant to Item 3(d) of this policy statement) and will be entered on the Principal Marketplace if the entire order cannot be executed immediately on an alternative marketplace. Open orders will remain with the Principal Marketplace until they are filled, cancelled, changed or expired.
(c) Market Orders
Market orders are intended to be executed immediately at the best available price at the time the order is entered. Market orders will be handled according to the "Standard Routing of Orders" and will always be considered as day orders. Any remaining balance will expire upon the close of the marketplace where the unfilled portion of the order is entered.
(d) Limit Orders
Limit orders specify a minimum sale price or a maximum purchase price for execution of the order. Limit orders will be handled according to the "Standard Routing of Orders" and any unexecuted or partially executed limit orders will expire upon the close of the marketplace where the order is entered.
(e) Special Terms Orders
Special terms orders place restrictions on the execution of the order, such as "all or none", "fill or kill", specifying a minimum fill quantity or special settlement terms. Special terms orders will be entered into the special terms book of the Principal Marketplace unless they can be executed immediately on an alternate marketplace at a better price than the Principal Marketplace. Upon expiry of special terms orders, Items 4, a) or b) above shall apply, except in the case of "fill or kill" orders which will expire immediately following execution of any portion.
(f) Stop Loss Orders
Stop loss orders are orders that become market or limit orders when certain conditions are satisfied. Stop loss orders will only be entered to the Principal Marketplace, where they will remain until they are filled, changed, cancelled or expire.
5. Technical Difficulties / Access Issues
In the event of technical difficulties or other situations where Jordan's access to certain marketplaces or routing systems are unavailable, orders received will be directed to the principal or alternative marketplace as necessary under the circumstances that exist in the marketplace at the time.
6. Disclosure of Marketplace
If an order is executed on more than one marketplace, the trades will be reported to the client using separate confirmations for each marketplace on which the order was executed. Each trade confirmation will identify the marketplace on which the portion of the order was executed. As a result, clients may receive more than one trade confirmation for an order.
Changes to this policy statement may be made from time to time at the sole discretion of Jordan without warning. Changes will be posted to Jordan's website www.jordancap.com.
Jordan Capital Markets Inc. ("Jordan") is subject to regulations respecting the monitoring, reporting and remittance of unclaimed property. The Unclaimed Property Act (British Columbia) ("the Act") applies to property if the last known address of the client was in British Columbia and the client's account was opened, or the transaction from which the property arose, occurred after July 1, 2000. This policy, however, shall apply to all unclaimed policy, regardless of the client's residency.
The process through which JORDAN will deal with client assets for which contact with the client has been lost is as follows:
1. A triggering event will lead JORDAN to believe the client has lost interest in communicating with JORDAN regarding assets held by JORDAN on their behalf. Within six months of this triggering event, JORDAN will undertake reasonable steps to re-establish contact with the client.
2. When 12 months have lapsed since the triggering event, if contact has not been established with the client, the property held on behalf of the client is deemed "unclaimed property". Notice that JORDAN is in possession of unclaimed property shall be posted on our website.
Triggering events include circumstances in relation to an amount greater than $50 where:
For the purposes of the triggering events described above, a client "indicates an interest in property" when a client provides instructions for a trade, confirms or updates investor profile information, makes an inquiry or confirms an interest with respect to an account to a JORDAN employee.
Once a triggering event has occurred JORDAN will record the client's name, account number, date of triggering event and nature of the triggering event in a file and JORDAN will use reasonable efforts to locate the client for a period of six months. JORDAN considers reasonable efforts to include one or more of:
If the client has not been located within 12 months of the triggering event, the property will be designated as unclaimed
JORDAN will provide public notice of the availability of information with respect to unclaimed property on its web site by publishing the following in the Legal Terms and Disclaimers section of its website. Questions with respect to unclaimed property can then be made in writing to:
JORDAN must be satisfied of any claimant's identity and entitlement to any funds prior to releasing such funds. For this reason, all claims must be submitted to JORDAN in writing and any claimant must provide at least two pieces of identification, at least one of which is photo ID. Such documentation must establish the name, signature and date of birth of the claimant.
All claimants will be requested to provide an adequate description of the account's operation, including, but not limited to, the date the account was opened, the type of account, the approximate value of account and trading activity, all of which will be reviewed against the account's history. Claimants may be asked to complete an indemnity agreement prior to the release of funds to such claimant.
Clients who wish to obtain information regarding unclaimed assets, or to find out about unclaimed assets at the British Columbia Unclaimed Property Database, clients may be referred to contact the British Columbia Unclaimed Property Society at (888) 662-2877 or www.unclaimedpropertybc.ca. JORDAN forwards the necessary information (name of account holder and the date the account was coded abandoned annually to the BC Unclaimed Property Society, where it is posted on their webpage enabling clients to view the details. (Cash and securities remain in the account).
Securities laws of certain jurisdictions of Canada require securities dealers and advisors, when they trade in, or advise with respect to, their own securities or securities of certain other issuers to which they, or certain other parties related to them, are related or connected, to do so only in accordance with particular disclosure and other rules. In certain provinces and territories, these rules require dealers and advisors, prior to trading with or advising their customers or clients, to inform them of the relevant relationships and connections with the issuers of the securities. Clients and customers should refer to the applicable provisions of those securities laws for the particulars of these rules and their rights or consult with a legal advisor.
Under certain circumstances we may deal with or for you in securities transactions where the issuer of the securities or the other party to the transaction is Jordan Capital Markets Inc. or a party having an ownership or business relationship with us. Since these transactions may create a conflict between our interests and yours, we are required by securities laws to disclose to you certain relevant matters relating to the transactions. This Statement contains a general description of the required disclosure.
"Related Issuer": A party is related to us if, through the ownership of or direction or control over voting securities or otherwise, we exercise a controlling influence over that party or that party exercises a controlling influence over us.
"Connected Party": A party is connected to us if, due to the relationship between us or parties "related" to either of us, a prospective purchaser of securities of the connected party might question our independence from that party.
"Associated Party": An associated party is either a related party of another party in a close relationship with us, such as one of our partners, sales people, directors or officers.
We must make certain disclosures where we act as your broker, advise you, or exercise discretion on your behalf with respect to securities issued by us, by a related party or, in the course of an initial distribution, by a connected party. In these situations, we must disclose either our relationship with the issuer of the securities, or that we are the issuer. We must also make a disclosure to you where we know or should know that, as a result of our acting as your broker or advisor, or of our exercising discretion on your behalf, securities will be purchased from or sold to us, an associated party or, in the course of an initial distribution by a connected party.
The following is a list of the time and manner in which these disclosures must be made:
We may, from time to time, be deemed to be related or connected to one or more issuers for the purpose of the disclosure and other rules of the securities laws referred to above. We are prepared to act as an advisor, dealer and underwriter in the ordinary course of our business to, and in respect of, any such related or connected issuer and in connection therewith to provide the full range of services customarily provided by us to and in respect of securities of the other issuers. In any such case, such investment dealer and other services shall be carried on by us in the ordinary course of our business as an advisor, dealer or underwriter in accordance with our usual practices and procedures and in accordance with all applicable disclosure and other regulatory requirements.
Related Issuers of Jordan Capital Markets Inc.
As of May 24th, 2012, Jordan Capital Markets has no entities that could be construed as being related or connected issuers. We will provide you with a revised version of this Statement of Policies if the list changes.